Plan 01 · Support
A help desk your team
actually likes using.
Day-to-day IT support as a dedicated role — on your channels, inside your systems, during your working hours. Your team gets one place to ask, and someone whose job is the answer.
The "how do I…" channel, and everything behind it.
Accounts, devices, and access on day one; everything revoked and recovered on the last day. Coordinated with HR, documented every time.
A named channel in your Slack or Teams, not a ticket portal your team avoids.
Ordering, imaging, issuing, repairing, retrieving. No more laptops bought on Amazon and lost to churn.
Alerts watched, incidents triaged, escalations documented.
Hires, departures, and role changes handled as process, not surprise.
Structured like a hire, because it works like one.
The role operates with accounts in your platforms and administrator-level access where it's needed — the same footing an employee would have. Coverage hours are documented, response is during your workday, and every request that gets resolved gets written down, so the answer exists the next time.
$3k – $5k flat monthly.
The equivalent full-time hire runs $5.8k – $6.7k fully loaded — before recruiting, before churn risk. Where you land in the range depends on headcount and platform count. First three months month-to-month, then quarterly.
When Support isn't enough on its own.
Most clients pair Support with IT Administration — the role that owns the platforms behind the requests — or add IT Leadership when compliance and strategy questions start arriving from customers and investors.
Frequently asked
What hours is support available?
Coverage hours are documented in your engagement — standard coverage is business hours, Monday through Friday, aligned to your team's core time zone. After-hours escalation paths are defined up front, not improvised.
Do we have to use a ticketing system?
We'll run one behind the scenes because documentation is the deliverable — but your team asks for help wherever they already work, usually Slack. Nobody has to learn a portal.
Can you support a remote or hybrid team?
Yes — most of our clients are distributed. Hardware logistics (shipping, returns, depot repair) are part of the lifecycle we run, wherever your people are.
What happens when someone leaves the company suddenly?
Offboarding is a documented runbook: access revoked across every platform, devices recovered or wiped, and a record of what was done and when. It's the process that most often doesn't exist before we arrive.
Is this outsourced overseas?
No. The role works inside your systems, on your channels, as part of your org chart — that's the model.
Let's see if we're a match.
30-minute discovery call. We'll come prepared with a few questions.